Replacing spreadsheet based shipment tracking with a live operations platform
Regional freight and customs operator
- < 2 min
- Average shipment status enquiry response, down from up to one day
- 71%
- Reduction in manual documentation handling time
- 3
- Carrier systems consolidated into one operational view
The situation
Operations staff tracked shipments across three carrier portals and a shared spreadsheet. Status enquiries took up to a day to answer, customs documentation was rekeyed by hand, and management had no reliable view of exceptions until after they became client complaints.
What we did
- 01
Four week discovery mapping the shipment lifecycle across operations, documentation, and finance teams
- 02
Built an integration layer consuming carrier APIs and EDI feeds into a single normalised shipment record
- 03
Delivered an operations console with exception queues, SLA timers, and role based access
- 04
Automated customs document generation from structured shipment data, removing manual rekeying
- 05
Transitioned the platform to a support agreement with monitoring and an on call rota
The outcome
- < 2 min
Average shipment status enquiry response, down from up to one day
- 71%
Reduction in manual documentation handling time
- 3
Carrier systems consolidated into one operational view
Let's establish whether we are the right firm for the problem.
Tell us what you are trying to achieve and we will tell you plainly whether we can help, what it would take, and roughly what it would cost. If the answer is that you do not need us, we will say so.
What to expect
- Initial consultation at no cost
- Mutual NDA signed before discovery
- Written findings you own outright
Enquiries are answered by a consultant, not a call centre. We typically respond within one business day.