Software Maintenance & Support
Contracted support with defined response targets, proactive patching, and a named engineering team that knows your system.
- Engagement model
- Annual support agreement, tiered by cover level
- Typical duration
- 12 month term, renewable
- Team composition
- Named support lead plus assigned engineers
The problem we are solving
Software is not finished when it ships. Dependencies age, usage patterns shift, and the people who understood the original design move on.
Our support agreements put a named team behind your system with contractual response targets, a monitored ticket queue, and a monthly service review covering incidents, patching, and the improvement backlog.
Capabilities
Application support
Triage, diagnosis, and resolution against agreed priority levels, with root cause analysis on major incidents.
Proactive maintenance
Dependency upgrades, security patching, certificate renewal, and capacity review on a published schedule.
Monitoring and on call
Uptime, error rate, and performance monitoring with escalation paths and optional extended hours cover.
Continuous improvement
A managed enhancement backlog with a committed allocation of engineering capacity each month.
Where this applies
Healthcare & Life Sciences
Providers and health technology companies handling patient data, where confidentiality obligations and clinical continuity set the engineering constraints.
Professional Services
Legal, accounting, and advisory firms where billable utilisation, client confidentiality, and matter level reporting drive the technology agenda.
Other practice areas
Let's establish whether we are the right firm for the problem.
Tell us what you are trying to achieve and we will tell you plainly whether we can help, what it would take, and roughly what it would cost. If the answer is that you do not need us, we will say so.
What to expect
- Initial consultation at no cost
- Mutual NDA signed before discovery
- Written findings you own outright
Enquiries are answered by a consultant, not a call centre. We typically respond within one business day.