Replacing spreadsheet based shipment tracking with a live operations platform
Regional freight and customs operator
Operations staff tracked shipments across three carrier portals and a shared spreadsheet. Status enquiries took up to a day to answer, customs documentation was rekeyed by hand, and management had no reliable view of exceptions until after they became client complaints.
- System Integration
- Software Development
- Maintenance & Support
- < 2 min
- Average shipment status enquiry response, down from up to one day
- 71%
- Reduction in manual documentation handling time
- 3
- Carrier systems consolidated into one operational view